Privacy Policy & Protection
SureWin168 Personal Data

Welcome to the Privacy Policy page SureWin168. This document explains in detail how we — SureWin168 and its affiliated companies operating under the domain surewin168.win — collect, use, store, share and protect your personal data when you use our platform, services, website and mobile applications.

This Privacy Policy applies to all users of the SureWin168 platform, including website visitors, registered members, and anyone who interacts with our services through any channel. By using our platform, you agree to the data collection and usage practices described in this document.

We encourage you to read this document in full. If anything is unclear, our customer support team is available anytime via the platform's live chat.

SureWin168 collects your personal data through several means — directly from you during registration or platform use, automatically via technologies such as cookies, and from trusted third-party sources for identity verification purposes.

All information we collect is used for clear, legitimate purposes directly related to the provision of SureWin168 services. We do not process your data for purposes inconsistent with the original reason for collection without your prior notice and consent.

• Account Management: Create and maintain your account, process registration, verify identity through KYC, and ensure the security of your login.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions accurately, quickly, and securely using the payment information you provide.
• Service Provision: Provides access to all games and platform features, personalising your gaming experience based on your preferences and activity history.
• Customer Support: Handle your enquiries, complaints, and support requests efficiently, and maintain communication records for reference and service quality purposes.
• Security & Fraud Prevention: Detect and prevent fraud, money laundering, multi-account usage, and any suspicious activity that could harm the platform or other members.
• Regulatory Compliance: Fulfil legal obligations under PDPA 2010, AML/KYC requirements, and directives from relevant authorities.
• Marketing Communications: Send relevant promotional information, bonuses, and special offers — only to members who have consented to receive such communications.
• Platform Improvements: Analyse usage patterns and feedback to continuously improve user experience, platform performance, and service quality.

Surewin168 does not sell or transfer your personal data to third parties for commercial purposes. However, in the course of our business operations, there are certain situations where your data may be shared with trusted parties:

• Payment Service Provider: Financial institutions, payment processors, and eWallet providers that handle your transactions — all bound by strict confidentiality agreements.
• Game Provider: Licensed game software providers that supply game content on our platform, for the purposes of session management and technical dispute resolution.
• KYC Verification Service: Third-party providers used to verify member identities in compliance with AML/KYC requirements.
• Legal Authority: Law enforcement agencies, regulatory bodies or courts issuing a valid legal order or official request for information.
• Business Transfers: In the event of a merger, acquisition or sale of company assets, your data may be transferred to the receiving entity with appropriate notice given to you.

Protecting your personal data is surewin168's highest priority. We continually invest in the latest security technologies and procedures to ensure your information stays safe from any threat.

• 256-bit SSL Encryption: All data transmitted between your device and SureWin168 servers is secured with military-grade TLS/SSL encryption that cannot be compromised by unauthorized parties.
• Strict Access Control: Only surewin168 staff who genuinely require access to specific data in carrying out their duties are permitted to do so — enforced through strict application of the "least privilege" principle.
• 24/7 Monitoring: Our security systems are monitored around the clock by a dedicated cybersecurity team to detect and respond to any intrusion attempts or suspicious activity.
• Two-Factor Authentication (2FA): We support two-factor authentication for member accounts, adding an extra layer of security that prevents unauthorised access even if your password is compromised.
• Periodic Auditing: Our security systems and procedures undergo regular independent audits to ensure they consistently meet or exceed the latest industry standards.

While we take all reasonable precautions, no security system can guarantee 100% absolute protection. We encourage you to help safeguard your account by choosing a strong password, keeping your login credentials private, and enabling 2FA.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and SureWin168's privacy policy, you have the following rights regarding your personal data. We respect and facilitate the exercise of each of these rights:

SureWin168 uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and maintain session security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are critical to platform operation.
• Preference Cookies: Save your preferences such as language, display settings, and game preferences so your experience is more personalised and consistent across sessions.
• Analytics Cookies: Helps us understand how users interact with the platform — most visited pages, session duration, and exit points — for improvement purposes.
• Security Cookies: Used to detect suspicious activity, prevent fraud and ensure that every session originates from a legitimate, unmodified device.

You can control or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the SureWin168 platform.

SureWin168 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. We do not store data longer than necessary.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity. Anonymised data may continue to be used for internal statistical and analytical purposes.

In the course of our operations, your personal data may be processed or stored on servers located outside Malaysia. SureWin168 takes appropriate measures to ensure that any international data transfers are conducted securely and in compliance with applicable data protection laws.

We only work with infrastructure and cloud service providers that have a strong security track record and comply with international standards such as ISO 27001, as well as regional data protection regulations. Each provider is evaluated regularly to ensure ongoing compliance.

SureWin168 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We will notify you of any significant changes through the following means:

• In-Platform Notice: Clear notices displayed on your homepage or account dashboard when there are significant changes to the Privacy Policy.
• Email Notifications: Notification via the registered email address on your account at least 7 days before significant changes take effect, where feasible.
• Last Updated: The "Last Updated" date at the top of this page will be updated whenever an amendment is made, making it easy for you to track when this document was last modified.

Continued use of the SureWin168 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you may contact our team to discuss available options, including account closure.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how surewin168 handles your personal data, we encourage you to reach out to us directly. Our Data Protection Officer (DPO) team is ready to assist.