Terms and Conditions Usage
surewin168 Platform

Welcome to surewin168. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and SureWin168 ("Platform", "we", "us") regarding the use of the website, services, and all content provided under the domain surewin168.win.

By accessing this website, registering a new account, making any deposit, or using any service provided by SureWin168, you expressly and clearly agree to be bound by all terms, conditions, policies, and guidelines contained in this document and any additional documents referenced herein.

Surewin168 reserves the right to amend, update, or replace these Terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you remain compliant with the latest terms in effect.

To be eligible to use surewin168's services, you must meet all of the following eligibility requirements at the time of registration and throughout your membership:

• At least 18 years on the date of registration and throughout the period of platform use.
• Have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• Not a citizen or resident of a country where the use of online gaming platforms is strictly prohibited by local law.
• Has never had an account terminated by surewin168 previously due to terms violations or fraud.
• Registering using accurate, truthful, and up-to-date personal information in your own name — not on behalf of another person.
• Is not currently enrolled in an active self-exclusion program on any gaming platform.

The account registration process at surewin168 is simple and free. However, there are important rules that must be followed regarding the management of your account:

• Each individual is only permitted to hold one (1) active account at any given time. This includes accounts registered using the same IP address, device, phone number, or payment method.
• You are solely responsible for keeping your account username and password confidential. Do not share your login credentials with anyone, including family members.
• All information provided during registration must be accurate and up to date. surewin168 reserves the right to request identity document verification (KYC) at any time.
• You must notify us immediately if you become aware of any unauthorized access to your account.
• Accounts that have been inactive for more than 180 days consecutive periods of inactivity may be subject to an inactive account fee in accordance with the platform's current policy.

The identity verification (KYC) process at surewin168 is secure and controlled. All submitted documents are processed through bank-grade encryption and will not be shared with any third party without your consent, unless required by law.

Surewin168 provides a variety of deposit and withdrawal methods suited to the needs of Malaysian players. All financial transactions are subject to the following rules:

• The minimum deposit is RM 10 per transaction. The maximum deposit limit depends on the selected payment method.
• All deposits must be made using a payment method registered in your own name. surewin168 does not accept third-party deposits.
• Withdrawal requests will be processed within 5 to 15 minutes after verification. However, this period may be longer depending on the financial service provider.
• The minimum withdrawal is RM 30 per transaction. Withdrawals may only be made to the same account or eWallet used for the deposit.
• surewin168 reserves the right to request additional verification before processing withdrawals for anti-money laundering (AML) purposes and account security.
• Any transaction suspected of involving fraud, money laundering, or other illegal activity will be placed on hold pending investigation.

Surewin168 offers a wide range of attractive bonuses and promotions for new and existing members. All bonus offers are subject to specific conditions stated on their respective promotion pages, as well as the following general terms:

• All bonuses are subject to wagering requirement as stated separately for each promotion. Wagering requirements must be fulfilled before any withdrawal of bonus winnings is permitted.
• The welcome bonus may only be claimed once per new user. Attempting to claim the welcome bonus more than once through multiple accounts is a violation of these Terms.
• surewin168 reserves the right to withdraw, cancel, or modify any bonus at any time if there is evidence of abuse or violation of promotion terms.
• Bonuses have varying validity periods. Bonuses not used within the stipulated period will expire automatically without any compensation.
• Some games may not be eligible to contribute towards bonus wagering requirements. Please check the specific promotion terms for the list of qualifying games.

All games available on the surewin168 platform — including slots, Live Casino, bingo, fish shooting, and others — operate on principles of fairness and randomness verified by licensed game providers. The following terms apply to all gaming activities:

• The outcome of each game is determined by a certified Random Number Generator (RNG) and cannot be influenced by SureWin168 or any player.
• In the event of any technical disruption during a gaming session, surewin168 will work to resolve the issue fairly based on session data recorded in the system.
• Wins resulting from software bugs, system errors, or technical malfunctions are invalid and may be voided by SureWin168.
• Players are fully responsible for maintaining a stable internet connection during gameplay. surewin168 is not liable for any losses resulting from a disconnection.
• Minimum and maximum betting limits vary by game type and provider. Current limits can be checked directly within the respective game interface.

Surewin168 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. Accordingly, all users are prohibited from engaging in the following activities:

• Using automation software, bots, scripts, or third-party tools to play, collect data, or disrupt platform operations.
• Sharing or selling your account to another party, or allowing others to use your account.
• Attempting to hack, breach, or interfere with the platform's security systems in any way.
• Conducting any money laundering activities through the surewin168 platform.
• Uploading or distributing content that is unlawful, threatening, defamatory, or infringes the copyright of any party.
• Colluding with other players to exploit game mechanics for an unfair advantage.

Violation of any of the above rules will result in immediate action, which may include a written warning, temporary account suspension, permanent account termination, and/or legal action.

Surewin168 takes the protection of all members' personal data seriously. The collection, processing, and storage of your personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our detailed privacy policy.

The personal data you provide to us is used solely for the following purposes: identity verification, transaction processing, customer support delivery, fraud prevention, and compliance with applicable regulatory requirements. We will not sell or disclose your personal data to third parties for marketing purposes without your explicit consent.

For more information on how we handle your personal data, please refer to Privacy Policy in full.

Surewin168 services are provided "as-is" and "as-available". While we make every effort to keep the platform running smoothly at all times, there are certain liability limitations you should be aware of:

• surewin168 is not liable for any indirect, consequential, or incidental losses arising from the use of our platform.
• We do not guarantee that the platform will always be free from interruptions, errors, or technical issues, although we strive to minimize such occurrences.
• Gaming activity involves financial risk. You are solely responsible for your decision to play and any potential losses that may occur.
• surewin168 is not liable for any losses resulting from the use of the platform by any party not authorised to access your account.

Surewin168 reserves the right to suspend or terminate any user's account at any time for reasonable causes, including but not limited to:

• Violation of any provision within these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or any illegal activity.
• Providing false or misleading information during registration or the KYC process.
• Account closure requested by the user through the self-exclusion programme.
• Instructions from the relevant authorities or a competent regulatory body.

In the event of account termination due to a terms violation, SureWin168 reserves the right to hold the account balance while an investigation is conducted. If no violation is confirmed, the valid balance will be returned to the player within a reasonable timeframe.

You may request to close your account voluntarily at any time by contacting our customer support team via the in-platform live chat. Any valid balance will be processed for withdrawal once all conditions have been met.

Surewin168 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time without requiring prior consent from users. Such amendments take effect immediately upon publication on this website.

It is your responsibility as a user to review this Terms and Conditions page periodically. We will update the "Last Updated" date at the top of this document each time an amendment is made to help you identify the latest changes.

Continued use of the surewin168 platform after any amendments are published constitutes full acceptance of the updated terms. If you disagree with the changes made, you should stop using the platform and contact our team to close your account.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable under the relevant jurisdiction. Any dispute arising from or relating to these Terms or the use of the surewin168 platform shall be resolved through the following process:

• Stage One — Negotiation: Users are encouraged to contact the surewin168 customer support team first via live chat to resolve any complaints or disputes amicably.
• Stage Two — Formal Escalation: If a dispute cannot be resolved within 14 days, you may submit a formal written complaint to SureWin168 management via the platform's official email.
• Stage Three — Arbitration: Disputes that remain unresolved after the above process may be referred to an independent arbitration process mutually agreed upon by both parties.

Surewin168 is committed to resolving all disputes in a fair, transparent, and timely manner. We prioritise member satisfaction and trust in every decision we make.